The gamer away from Greece placed sixty euros that casino Platinum Reels no deposit bonus 2023 have been subtracted of its account, nonetheless it didn’t mirror inside their betting account. They believe they’ve been duped and you will declare that the consumer solution speak answers is unhelpful. The new complaint try closed because the player’s matter had resolved from the the brand new gambling establishment. The player away from Italy breached the advantage T&Cs by establishing wagers more than invited, so we first denied that it ailment. Later the gamer advised all of us your gambling establishment decided to go back his earnings and you will following gambling establishment confirmed this is actually correct we marked the brand new ailment since the fixed.

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The new player’s account had blocked.

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Despite our very own efforts to answer the situation, the player failed to answer our very own most recent messages, ultimately causing the newest criticism being refused. The gamer away from Greece battled having failed detachment attempts on account of alleged KYC points even with confirmed documents. The player ultimately received its €3,three hundred profits, and also the membership are permanently deactivated. I noted the newest problem while the solved because the player verified getting the fresh commission and expressed pleasure to your benefit. The newest casino continuously denied the new files after a few days and you may got has just asked his relatives’ bank statements.

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Player try experiencing difficulties with the newest verification of their account.

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